FOR SCHOOL AID OFFICES
Schools, guarantors, and lenders can access our borrower data portal, which provides comprehensive reports and general servicing information.
Support for You and Your Borrowers
2020欧洲杯预赛最新积分榜We help your borrowers throughout the lifecycle of repaying their student loans, by providing:
- Customer service beginning while they're in school and during repayment.
- Comprehensive tools and information to explore repayment options.
- Personalized outreach to stay on track with payments.
2020欧洲杯预赛最新积分榜We know communication is key to customer success. We contact customers with regular communications from the time they're in school through final loan payoff.
2020欧洲杯预赛最新积分榜Customers are encouraged to learn as much as possible about their loans and to contact us for help when they need it.
2020欧洲杯预赛最新积分榜Online, borrowers have access to most correspondence from us and receive personalized alerts, such as reminders for Income-Driven Repayment plan renewal.
Financial literacy is key to successful loan repayment. So we provide multiple ways for borrowers to learn.
2020欧洲杯预赛最新积分榜In Money & Finances, customers have access to:
- Our Financial Tips Blog
- Success Stories
- Tools to Track Finances
- The Career Playbook
For those who are having trouble, we know to reach out early with effective communication.
2020欧洲杯预赛最新积分榜We promptly contact each borrower to ensure they know we're here to help them with guidance and options.
2020欧洲杯预赛最新积分榜Our innovative strategies and consistent approach than any other federal loan servicer.
Helpful Information for You to Download
SUPPORT AND RESOURCES
2020欧洲杯预赛最新积分榜Download these PDFs to help you work with us and your borrowers.
Servicing Contact InformationSchool Servicing Portal (SSP) ReportsExample of the Federal Loan Servicing Snapshot on SSPBorrower Contact Information for U.S. Department of Education LoansFederal Loans Repayment Plans OverviewReaffirmation Agreement Cover LetterReaffirmation Agreement Form
Product and Support Documentation
2020欧洲杯预赛最新积分榜Access comprehensive reports for schools, guarantors, and lenders.
More Resources for Your Borrowers
2020欧洲杯预赛最新积分榜Help your students become financially successful with our tools and resources.
YOUR NAVIENT COLLEGESERV® TEAM
2020欧洲杯预赛最新积分榜We're here to help you keep your borrowers on their paths to financial success, providing support for you and your school.
2020欧洲杯预赛最新积分榜Contact CollegeServ for:
- Support with borrower-related issues
- Repayment counseling
- Enrollment updates
- Three-way calls with you and your borrower
Call us toll-free at 888-272-4665
MILITARY BENEFITS TEAM
Our dedicated Military Benefits Team provides specialized support for borrowers who are active duty service members.
Email our Electronic Services team for:
- Access to the School Servicing Portal
- Assistance with School Servicing Portal use and navigation
- Guidance with our online reports
- Technical support for monitoring electronic file delivery